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Comet - Information

NameComet
Rating & reviews Retailer Rating: 4.6 / 5 482 reviews
Retailer Web PageGo to store Go to store
Head Office AddressGeorge House, George Street, Hull HU1 3AU
Telephone08705 425 425
Fax01482 592 248
Telephone Order08705 425 425
Number of StoresOver 250
Refund Policy28 Days
Payment OptionsCredit card, Debit card, American Express
Delivery2-5 days (live delivery checker available)
Guarantee1 Year
Member CardYes
Pay by InstallmentYes
MembershipNo
Cost of DeliveryFREE on selected products or from £5.95
Low Price GuaranteeLow prices guaranteed - thousands of prices checked daily

Customer Satisfaction Evaluation

Overall purchase experience
4.6 / 5
4.6 / 5
Based on  482 reviews
Likelihood to buy again
4.4 / 5
4.4 / 5

Evaluation of Purchase

Ease of placing the order
4.6 / 5
4.6 / 5
Product selection and availability
4.5 / 5
4.5 / 5
Product information
4.2 / 5
4.2 / 5
Price
4.5 / 5
4.5 / 5
Website performance
4.5 / 5
4.5 / 5
Payment options
4.5 / 5
4.5 / 5
Delivery options
4.4 / 5
4.4 / 5
Delivery & handling charges
4.0 / 5
4.0 / 5
Customer support
4.1 / 5
4.1 / 5

Evaluation of Delivery

Availability of product you wanted
4.7 / 5
4.7 / 5
Order tracking / status information
4.4 / 5
4.4 / 5
On-time delivery
4.5 / 5
4.5 / 5
Product met expectations
4.5 / 5
4.5 / 5
Customer support
4.2 / 5
4.2 / 5

Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Pricerunner Customer Satisfaction Evaluation submitted 06/01/09 Report Review
Overall rating
1.0 / 5
1.0 / 5
Comments

I used the Click & Collect service. Web experience was very good. Website was easy to navigate and loaded quickly. Product info can be scarce but I researched product beforehand.
Reserved product and received confimration. Went to collect, product NOT in stock. Was told this happens frequently. Very bad experience that was repeated in another store for the same product. Will not use this service again, nor Comet when alternative of same product and price is available.

Review by Pricerunner Customer Satisfaction Evaluation submitted 06/01/09 Report Review
Overall rating
4.0 / 5
4.0 / 5
Comments

Straight forward and easy ordering. Nice product.

Review by Pricerunner Customer Satisfaction Evaluation submitted 05/01/09 Report Review
Overall rating
4.0 / 5
4.0 / 5
Comments

I was a bit disappointed that I paid for delivery with installation. The delivery lads turned up and were a bit condescending in the way they told me all I had to do was plug it in. They didn't bother helping with the wee plastic guard things to put in the back and didn't put it exactly where it was supposed to go. But near enough was good enough as I am able bodied. I would like to assume that if I was a pensioner they would have been a little more helpful.
But all in all, quite pleased that it was delivered within the expected time slot. And the fridge has been running really well since.

Review by Pricerunner Customer Satisfaction Evaluation submitted 05/01/09 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

researched on-line, ordered on-line, payed on-line collected to expedite delivery. easy easy easy.

Review by Pricerunner Customer Satisfaction Evaluation submitted 03/01/09 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

very satisfactory. Good selection of products, well priced, convenient delivery.

I'll be back!

Review by Pricerunner Customer Satisfaction Evaluation submitted 01/01/09 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

highly recomended.

Review by Pricerunner Customer Satisfaction Evaluation submitted 31/12/08 Report Review
Overall rating
4.0 / 5
4.0 / 5
Comments

The whole experience was very good, the only problem I had was with the online purchasing system. I got all the way through and entered payment details. It then through me out saying the Credit card details were incorrect and I had to start over (from the home page!!!), and not to re-enter or use a diff. card.

Review by Pricerunner Customer Satisfaction Evaluation submitted 28/12/08 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

excellent customer services and good product knowledge

Review by Pricerunner Customer Satisfaction Evaluation submitted 24/12/08 Report Review
Overall rating
4.0 / 5
4.0 / 5
Comments

purchased was good but waiting over 6weeks for delivery is not acceptable to me.

Review by Pricerunner Customer Satisfaction Evaluation submitted 24/12/08 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

Product infomation - good, web site easy to use, result - satisfied customer.

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