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w2w - Information

Namew2w
Rating & reviews Retailer Rating: 4.2 / 5 1042 reviews
Retailer Web PageGo to store Go to store
Head Office AddressPO Box 65, St.Peter Port, Guernsey, Channel Islands, GY1 3BU
Telephone0870 216 2020
Fax0870 216 2022
Telephone Order0870 216 2020
Number of Stores1
Refund PolicyWe have a 100% money back guarantee. Please see the website for full details
Payment Options Visa, Mastercard, Switch, Solo, Maestro, Visa Electron, Visa Delta
Delivery 1St class Royal Mail.
Return Policy We have a 100% money back guarantee. Please see the website for full details. All returns must have an authorized returns number.
GuaranteeAll products come with one years warranty, some products carry a liftetime guarantee. See our website for details.
Member CardN/a
Pay by InstallmentYes, on some product lines
Cost of DeliveryFREE delivery.
Low Price Guarantee Our prices are some of the lowest in the UK!

Customer Satisfaction Evaluation

Overall purchase experience
4.2 / 5
4.2 / 5
Based on  1042 reviews
Likelihood to buy again
4.3 / 5
4.3 / 5

Evaluation of Purchase

Ease of placing the order
4.7 / 5
4.7 / 5
Product selection and availability
4.7 / 5
4.7 / 5
Product information
4.3 / 5
4.3 / 5
Price
4.7 / 5
4.7 / 5
Website performance
4.8 / 5
4.8 / 5
Payment options
4.7 / 5
4.7 / 5
Delivery options
4.7 / 5
4.7 / 5
Delivery & handling charges
5.0 / 5
5.0 / 5
Customer support
4.7 / 5
4.7 / 5

Evaluation of Delivery

Availability of product you wanted
3.9 / 5
3.9 / 5
Order tracking / status information
4.0 / 5
4.0 / 5
On-time delivery
4.0 / 5
4.0 / 5
Product met expectations
4.6 / 5
4.6 / 5
Customer support
4.1 / 5
4.1 / 5

Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Pricerunner Customer Satisfaction Evaluation submitted 22/11/08 Report Review
Overall rating
4.0 / 5
4.0 / 5
Comments

web site was good but item out of stock not advised at time had to send them an email two deliverdates were given 7.11.08 and 21.11.08 item received 22.11.08.Could have been more pro active in keeping customers advised of delays

Review by Pricerunner Customer Satisfaction Evaluation submitted 22/11/08 Report Review
Overall rating
2.0 / 5
2.0 / 5
Comments

When I ordered the dvd ram there was no indication that the item was out of stock. It was only through me going online when I started wondering where my order was that the status info told me. Even then there was no indication of when the item would be in stock. I had to email customer support to find out.

As a result I am afraid I will not use w2w again, as I like to know up front about the avaialbility of the item I want to order.

Review by Pricerunner Customer Satisfaction Evaluation submitted 06/11/08 Report Review
Overall rating
4.0 / 5
4.0 / 5
Comments

My overall purchase experience of W2W is good, I have found the price reasonable and competitive and the site is simple to use. Delivery was within the time stated.

Review by Pricerunner Customer Satisfaction Evaluation submitted 02/11/08 Report Review
Overall rating
2.0 / 5
2.0 / 5
Comments

The site failed to advise that the item was out of stock, then failed again to tell me of this, leaving me sitting here like a stuffed tomato wondering if was lost in the post ect.???
Upon checking with W2W after 5 days I found that the item was out of stock.
Service they do not know the meaning of the word.

Review by Pricerunner Customer Satisfaction Evaluation submitted 31/10/08 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

overall they had what i wanted and had go09d prices delivery was on time goods well packed will go back and look again

Review by Pricerunner Customer Satisfaction Evaluation submitted 30/10/08 Report Review
Overall rating
2.0 / 5
2.0 / 5
Comments

Goods ordered. No email received saying goods were out of stock, only found out by looking at account, so had to cancel order and purchase elsewhere.

Review by Pricerunner Customer Satisfaction Evaluation submitted 21/10/08 Report Review
Overall rating
2.0 / 5
2.0 / 5
Comments

We have waited 12 days for the order only to find that the item is listed out of stock. An Email to let us know would have been appreciated

Review by Pricerunner Customer Satisfaction Evaluation submitted 11/10/08 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

have used several times before and have always been very pleased with goods and service.

Review by Pricerunner Customer Satisfaction Evaluation submitted 09/10/08 Report Review
Overall rating
4.0 / 5
4.0 / 5
Comments

Very good on price with the free delivery. Would help if W2W would make it clearer the expected delivery time for each item as I've been left waiting up to nearly 10 working days and for other orders delivery has been within 5 working days.

Review by Pricerunner Customer Satisfaction Evaluation submitted 09/10/08 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

Very good free delivery!

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