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Electrical 123 - Information

NameElectrical 123
Rating & reviews Retailer Rating: 4.9 / 5 16 reviews
Retailer Web PageGo to store Go to store
Head Office Address40 Chestergate, Stockport, Cheshire, SK1 1NT
Telephone0845 33 77000
Fax0870 889 7053
Telephone Order0845 33 77000
Number of StoresN/A
Refund Policy7 days (Please see Terms and Conditions for policy)
Payment OptionsMasterCard, Visa, Switch, Maestro
Delivery2 days dependant upon postal code
Return PolicyExchange or refund within 7 days (please see T’s & C’s)
Guarantee12 months dependent upon manufacturer
Member CardN/A
Pay by InstallmentN/A
MembershipNot Required
Cost of DeliveryFree of Charge unless special requirements apply (Before10)
Low Price GuaranteeYes - Checked daily against leading competitors

Customer Reviews

Overall purchase experience
4.9 / 5
4.9 / 5
Based on  16 reviews

Average Ratings

Standard of service - ordering
5.0 / 5
5.0 / 5
Quality of retailer website
4.8 / 5
4.8 / 5
Standard of service - items in stock
4.9 / 5
4.9 / 5
Quality of sales service and warranty
4.8 / 5
4.8 / 5

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by trev submitted 04/01/09 Report Review
Quality of retailer website
5.0 / 5
5.0 / 5
Standard of service - items in stock
5.0 / 5
5.0 / 5
Quality of sales service and warranty
5.0 / 5
5.0 / 5
Standard of service - ordering
5.0 / 5
5.0 / 5
Summary

cheapest price on net, ordered quickly, delivered within time frame, excellent service

Do you recommend this retailer?
Yes
Review by Mac the Knife submitted 19/12/08 Report Review
Quality of retailer website
4.0 / 5
4.0 / 5
Standard of service - items in stock
5.0 / 5
5.0 / 5
Quality of sales service and warranty
5.0 / 5
5.0 / 5
Standard of service - ordering
5.0 / 5
5.0 / 5
Summary

Like "mystery shopper", don't often leave reviews but this was so straightforward, could choose delivery dates online, all completed with emails/txts at each stage within 3 days. Faultless and efficient so far. But I do think the true test of a retailer is if problems with product develop and how they handle it but hope I won't have to test this (unlike only review on the Beko AP930X I bought ).

Do you recommend this retailer?
Yes
Review by ROBERT ADRIAN PRODGER submitted 10/12/08 Report Review
Quality of retailer website
5.0 / 5
5.0 / 5
Standard of service - items in stock
5.0 / 5
5.0 / 5
Quality of sales service and warranty
5.0 / 5
5.0 / 5
Standard of service - ordering
5.0 / 5
5.0 / 5
Summary

Fantastic service ,ordered cooker lunchtime Tuesday and it arrived the following morning at 7.45am.Received a text and an e-mail at 6.00pm confiming delivery timeslot and cooker arrived as promised.A highly recommended and professional company,many thanks.

Do you recommend this retailer?
Yes
Review by mystery_shopper submitted 08/12/08 Report Review
Quality of retailer website
4.0 / 5
4.0 / 5
Standard of service - items in stock
4.0 / 5
4.0 / 5
Quality of sales service and warranty
4.0 / 5
4.0 / 5
Standard of service - ordering
5.0 / 5
5.0 / 5
Summary

I've never felt inclined to write a review about an on-line retailer, but Electrical 123 deserves a special mention. Not only were they the cheapest for the tumble dryer purchased, but their delivery service was exactly as they described: delivered (free) within 2 days; a delivery advice email was sent the day after ordering, stating an email/SMS would be sent after 6pm with the 3 hour delivery slot. Both the email and SMS arrived stating it would be delivered between 0726-0956 .... the dryer arrived at 0740. Perftect delivery service !

Do you recommend this retailer?
Yes
Review by NS, Brighton submitted 25/11/08 Report Review
Quality of retailer website
5.0 / 5
5.0 / 5
Standard of service - items in stock
5.0 / 5
5.0 / 5
Quality of sales service and warranty
5.0 / 5
5.0 / 5
Standard of service - ordering
5.0 / 5
5.0 / 5
Summary

Sometimes a bit sceptical of these online sites, but after reading the reviews and looking through their website I was (fingers crossed) hopeful they would provide a good service delivering my new washing machine. Well they did everything they said they would do. I was informed by email and text the day before regarding my delivery time slot, and on the day the two delivery guys rang me 15 minutes before they arrived to check we were in. Basically they provided the service we as customers should be able to expect.

Do you recommend this retailer?
Yes
Review by mduff submitted 20/11/08 Report Review
Quality of retailer website
5.0 / 5
5.0 / 5
Standard of service - items in stock
5.0 / 5
5.0 / 5
Quality of sales service and warranty
5.0 / 5
5.0 / 5
Standard of service - ordering
5.0 / 5
5.0 / 5
Summary

brillient. so easy to order, I was kept informed by email ,item delivered next day at 7.30 am great delivery men. washing machine is great too!!

Do you recommend this retailer?
Yes
Review by ${author} submitted 18/11/08 Report Review
Quality of retailer website
5.0 / 5
5.0 / 5
Standard of service - items in stock
5.0 / 5
5.0 / 5
Quality of sales service and warranty
5.0 / 5
5.0 / 5
Standard of service - ordering
5.0 / 5
5.0 / 5
Summary

so easy to order -arrived on time -friendly delivery men -brilliant service thank you def recommend to all my friends

Do you recommend this retailer?
Yes
Review by Graham E submitted 22/10/08 Report Review
Quality of retailer website
5.0 / 5
5.0 / 5
Standard of service - items in stock
5.0 / 5
5.0 / 5
Quality of sales service and warranty
5.0 / 5
5.0 / 5
Standard of service - ordering
5.0 / 5
5.0 / 5
Summary

Bought a washing machine on Sunday night for a Tuesday delivery which was free, great communication and a txt to say what time it would be delivered , It was delivered in the time frame given, Brilliant service.

Do you recommend this retailer?
Yes
Review by ron submitted 08/10/08 Report Review
Quality of retailer website
5.0 / 5
5.0 / 5
Standard of service - items in stock
5.0 / 5
5.0 / 5
Quality of sales service and warranty
5.0 / 5
5.0 / 5
Standard of service - ordering
5.0 / 5
5.0 / 5
Summary

What a fantastic service I was given when ordering from this company. Even a next day delivery with no charge.Not only that but delivery was well on time. The best I have ever had from on line ordering.
Well done 123/

Do you recommend this retailer?
Yes
Review by S Matthews submitted 29/09/08 Report Review
Quality of retailer website
5.0 / 5
5.0 / 5
Standard of service - items in stock
5.0 / 5
5.0 / 5
Quality of sales service and warranty
3.0 / 5
3.0 / 5
Standard of service - ordering
5.0 / 5
5.0 / 5
Summary

This was the first time using Electrical 123 and it certainly wont be the last. I was very impressed with the service from start to finish. Excellent - many thanks.

Do you recommend this retailer?
Yes
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