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Pixmania.co.uk - Information

NamePixmania.co.uk
Rating & reviews Retailer Rating: 4.3 / 5 7689 reviews
Retailer Web PageGo to store Go to store
Head Office AddressDSGi Maylands Avenue, Hemel Hempstead, Herts, HP2 7TG
Telephone08700 118 117 / mediator_uk@pixmania.com
Fax0033 0145 0136 78 / 0033 0145 0139 07.
Telephone OrderMonday to Friday, 09.00 AM to 05.00 PM
Refund Policy14 working days
Payment OptionsAll major credit cards. Bank transfert. Paypal.
DeliveryNext day delivery (If order is placed before 11am).
Return Policy15 Working days
Guarantee2 Years for most products, 1 Year for TV and Home Appliances.
Member CardYes, the VIPix card
Pay by InstallmentYes
MembershipYes
Cost of DeliveryDepending on product size and delivery chosen.
Low Price GuaranteeYes

Customer Satisfaction Evaluation

Overall purchase experience
4.3 / 5
4.3 / 5
Based on  7689 reviews
Likelihood to buy again
4.3 / 5
4.3 / 5

Evaluation of Purchase

Ease of placing the order
4.3 / 5
4.3 / 5
Product selection and availability
4.4 / 5
4.4 / 5
Product information
4.2 / 5
4.2 / 5
Price
4.6 / 5
4.6 / 5
Website performance
4.3 / 5
4.3 / 5
Payment options
4.5 / 5
4.5 / 5
Delivery options
4.0 / 5
4.0 / 5
Delivery & handling charges
3.9 / 5
3.9 / 5
Customer support
4.0 / 5
4.0 / 5

Evaluation of Delivery

Availability of product you wanted
4.5 / 5
4.5 / 5
Order tracking / status information
4.2 / 5
4.2 / 5
On-time delivery
4.4 / 5
4.4 / 5
Product met expectations
4.5 / 5
4.5 / 5
Customer support
3.9 / 5
3.9 / 5

Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Pricerunner Customer Satisfaction Evaluation submitted 06/01/09 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

Great service. Surprisingly quick turnaruond over Christmas period. Sunday delivery was a very useful.

Review by Pricerunner Customer Satisfaction Evaluation submitted 05/01/09 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

the "pixmania" experiance was excellent. easy site to navagate,
lots of choice,just about everything in stock! and suberb delivery at
such a busy time of year! it made for a very relaxed xmas. thanks..

Review by Pricerunner Customer Satisfaction Evaluation submitted 05/01/09 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

At this moment in time, I am very worried that I may not get the LCD TV I have ordered.
The website says it's in stock, then later it's out of stock, then its in, then out.
My order shows it's out of stock then in then out and I still haven't got it.
So, you tell me if I'm actually going to get it.
Pixmania have given me the refund of the delivery charge which was well received but I rather have the TV.

Review by Pricerunner Customer Satisfaction Evaluation submitted 05/01/09 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

This was the 1st time we have used Pixmania but I would use them again if needed.We ordered a LG LCD TV from Pixmania on Christmas Day, their price was the best on the web and they also did free delivery. The website was easy to use - like any other really and the confirmation was sent promptly.

Their estimated delivery time was good given when we ordered and it was easy to contact them to rearrange as the 1st date given did not suit.

Review by Pricerunner Customer Satisfaction Evaluation submitted 05/01/09 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

Corteous pre delivery phone calls and delivery options. Package arrived quickly and in top condition. Looked the the box had been carefully transported and not thrown around a warehouse. Nice :-)

Review by Pricerunner Customer Satisfaction Evaluation submitted 05/01/09 Report Review
Overall rating
2.0 / 5
2.0 / 5
Comments

50 words isn`t enough! I`m very disappointed to say the least with pixmania. i ordered my 42" LG tv from pixmania and everything went fine and there website said it was in stock, so i was expecting a week for delivery. Then 6 hours after the money had been took out my bank i got a e-mail from pixmania saying the product was out of stock and they will be having some more delivered on the 3rd of jan 2009, which i don`t mind but i would have rather have been told this when i was ordering the product NOT 6hours after!! I did e-mail pixmania to vent my frustration. Today is the 5th of jan 2009 and since that e-mail i have not heard anything from pixmania about any delivery date or weather the tv is now in stock or not even thou there website says that it is in stock again. I`m very disappointed about this, I don`t usualy buy off the net because i don`t like using my card over the internet (fraud ect). I will deffinately not be buying from pixmania again, customer service needs reveiwing, £560 is a quite big amount of money to spend and i`m none the wiser as to when/if the t.v is coming. thanx for your time. MR Stu Foxon.

Review by Pricerunner Customer Satisfaction Evaluation submitted 05/01/09 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

Very good experience - keep up the good work!

Review by Pricerunner Customer Satisfaction Evaluation submitted 05/01/09 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

Excellent service, and a good, easy to navigate website, with excellent video clips of products.
Only drawback: over frequent e-mails from pixmania promoting their products. Happy to receive these emails, but tempted to unsubsubscribe as too frequent.

Review by Pricerunner Customer Satisfaction Evaluation submitted 03/01/09 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

the service i got from pixmania was outstanding, good delivery time, good communication and good price.

Review by Pricerunner Customer Satisfaction Evaluation submitted 03/01/09 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

My wife is delighted with her Ipod. An inspired present choice, Brownie points to me! Thank you for your invaluable help! It would not have been possible without you!!

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Total number of pages: 49

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