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Misco UK - Information

NameMisco UK
Rating & reviews Retailer Rating: 4.5 / 5 886 reviews
Retailer Web PageGo to store Go to store
Head Office Address10-14 Darby Close, Park Farm South, Wellingborough, Northants, NN8 6GS
Telephone0800 294 4515 (Freefone Customer Service)
Fax0870 7208623
Telephone Order0800 038 8880 (Freefone Order Line)
Refund PolicyYes (see website for more details)
Payment Options"Payment Options All major credit cards accepted (inc. AMEX, Visa, MasterCard, Delta, Maestro) plus PayPal. Finance options available for orders over £299 inc. VAT"
Delivery"Range of delivery options (inc. Standard, Next Day and Saturday) Lite 3 day (for orders with a basket weight of 1Kg or less)"
Return Policy"For further information on returning goods please visit our Returns Policy page : http://www.misco.co.uk/content/help/returns.asp"
GuaranteeManufacturers Standard
Member CardNo
Pay by InstallmentFinance options available for orders over £299 inc. VAT
MembershipNo
Cost of DeliveryDelivery from £3.75 (ex VAT)
Low Price GuaranteeNo

Customer Satisfaction Evaluation

Overall purchase experience
4.5 / 5
4.5 / 5
Based on  886 reviews
Likelihood to buy again
4.4 / 5
4.4 / 5

Evaluation of Purchase

Ease of placing the order
3.9 / 5
3.9 / 5
Product selection and availability
4.4 / 5
4.4 / 5
Product information
4.1 / 5
4.1 / 5
Price
4.5 / 5
4.5 / 5
Website performance
4.1 / 5
4.1 / 5
Payment options
4.4 / 5
4.4 / 5
Delivery options
4.0 / 5
4.0 / 5
Delivery & handling charges
3.7 / 5
3.7 / 5
Customer support
4.0 / 5
4.0 / 5

Evaluation of Delivery

Availability of product you wanted
4.4 / 5
4.4 / 5
Order tracking / status information
4.4 / 5
4.4 / 5
On-time delivery
4.4 / 5
4.4 / 5
Product met expectations
4.4 / 5
4.4 / 5
Customer support
3.8 / 5
3.8 / 5

Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Pricerunner Customer Satisfaction Evaluation submitted 24/12/08 Report Review
Overall rating
4.0 / 5
4.0 / 5
Comments

No fuss ordering process and good range of product choices at Misco.
Tracking info from City Link courier not trustworthy though - they advised delivery the day after my order but then didn't show up with the goods - very annoying when someone has waited in all day! Tracking info site said they had attempted delivery when in fact they had not. Then I arranged (on Friday) delivery the following Monday but they turned up the next day (Saturday)! Fortunately I was at home.

Review by Pricerunner Customer Satisfaction Evaluation submitted 19/12/08 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

Misco's service was impeccable.

Review by Pricerunner Customer Satisfaction Evaluation submitted 06/12/08 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

It was easy to navigate through the Misco website. They offer exceptional value for money. The camera was delivered very fast, it arrived in perfect condition, and has been great to use. I would recommend this company to everyone.

Review by Pricerunner Customer Satisfaction Evaluation submitted 14/11/08 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

I was impressed with the overall ease of selection and purchase and subsequent order tracking. The item was delivered very quickly - faster than expected - however, whilst its not a complaint, the item was capable of being delivered thru the letter box and so did not need someone to be available to sign for it, although I understand the need for a signed delivery.

Review by Pricerunner Customer Satisfaction Evaluation submitted 15/10/08 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

Excellent. I particularly like the order tracking facility.

Review by Pricerunner Customer Satisfaction Evaluation submitted 13/10/08 Report Review
Overall rating
1.0 / 5
1.0 / 5
Comments

Misco misled me by saying they had the product I wanted.
I ordered an Ipod last Monday, I even telephoned Misco to check that they had the product and paid extra to have this delivered on Sat for my daughters birthday. On Friday they left a voice message saying they had cancelled the order as they had no stock, leaving me no time to purchase from anywhere In time.
Customer Services was appalling.

Review by Pricerunner Customer Satisfaction Evaluation submitted 08/10/08 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

Website excellent, easy to use and no problems experienced.

Pages: 1

Total number of pages: 1

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