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Digital Empire Online - Information

NameDigital Empire Online
Rating & reviews Retailer Rating: 4.0 / 5 330 reviews
Retailer Web PageGo to store Go to store
Head Office AddressGreifiars Lane, City Centre, Coventry, CV1 2GY
Telephone0871 9898690
Fax024 76 662 115
Number of Stores2
Refund PolicyAll products returned must be done within seven days of purchase. The product must be boxed with all original packaging and in unused condition. See terms and conditions for further details
Payment OptionsVisa, Mastercard, Solo, Switch, Delta, Visa Electron
DeliveryDelivery will be done within four working days.
GuaranteeOne Years Parts and Labour Included on all products as they are Genuine UK PRODUCTS, unless stated otherwise with the option to extend on selected items. Please call for further details
Cost of DeliveryFree Mainland UK Delivery on all products unless stated otherwise
Low Price GuaranteeYes

Customer Satisfaction Evaluation

Overall purchase experience
4.0 / 5
4.0 / 5
Based on  330 reviews
Likelihood to buy again
3.8 / 5
3.8 / 5

Evaluation of Purchase

Ease of placing the order
4.6 / 5
4.6 / 5
Product selection and availability
4.4 / 5
4.4 / 5
Product information
4.4 / 5
4.4 / 5
Price
4.7 / 5
4.7 / 5
Website performance
4.5 / 5
4.5 / 5
Payment options
4.3 / 5
4.3 / 5
Delivery options
4.4 / 5
4.4 / 5
Delivery & handling charges
4.9 / 5
4.9 / 5
Customer support
4.4 / 5
4.4 / 5

Evaluation of Delivery

Availability of product you wanted
4.1 / 5
4.1 / 5
Order tracking / status information
3.6 / 5
3.6 / 5
On-time delivery
3.7 / 5
3.7 / 5
Product met expectations
4.6 / 5
4.6 / 5
Customer support
3.8 / 5
3.8 / 5

Reviews made for this retailer can only be made by consumers who have made an online purchase from this merchant. Read More

Reviews older than 6 months are automatically removed to reflect the retailer's current standards.

Review by Pricerunner Customer Satisfaction Evaluation submitted 05/01/09 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

Very fast delivery - Good price - Excellent communication

Review by Pricerunner Customer Satisfaction Evaluation submitted 20/12/08 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

very good service on line no problems

Review by Pricerunner Customer Satisfaction Evaluation submitted 20/12/08 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

I tem I required was advwertised on the site but needed more info/ I used there support line and the sales person was very courteous and answered all my extra question. I hope in future that this stay s the same as other companies have followed the couldn't care less attitude as they have become bigger.
Excellent service thankyou

Review by Pricerunner Customer Satisfaction Evaluation submitted 19/12/08 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

Fast, courteous, informative service. Very impressive. And very good price - the cheapest on the Internet on the day I searched.

Review by Pricerunner Customer Satisfaction Evaluation submitted 14/12/08 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

Very easy, surprisingly (literally) prompt delivery. Delivered on Tuesday after being ordered on a Sunday evening.

Review by Pricerunner Customer Satisfaction Evaluation submitted 14/12/08 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

Very efficient service, however, delivery was to be within 10am and 5pm but didn't arrive until 7pm. Luckily we were in!

Review by Pricerunner Customer Satisfaction Evaluation submitted 10/12/08 Report Review
Overall rating
4.0 / 5
4.0 / 5
Comments

Very satisfactory transaction, with obviously the best price I could find. Only let down by delivery, not as fast as I would have liked, and then an excuse that the delivery lorry broke down and could not deliver after waiting in all day! Another 2 days lost before finaly delivering the item. A phone call on the day of non delivery would have been benificial.

Review by Pricerunner Customer Satisfaction Evaluation submitted 09/12/08 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

Highly satisfied. Great price, easy ordering, fast delivery for no extra cost ("free delivery usually means slow delivery with other companies"), great product. Thanks.

Review by Pricerunner Customer Satisfaction Evaluation submitted 27/11/08 Report Review
Overall rating
5.0 / 5
5.0 / 5
Comments

Ordering easy, but would have been better if I had been notified of when the delivery was, as it just turned up, and luckily I was in. Having said that delivery was very prompt from the time of ordering.

Review by Pricerunner Customer Satisfaction Evaluation submitted 26/11/08 Report Review
Overall rating
4.0 / 5
4.0 / 5
Comments

Good service and delivery of item that was in stock but am still waiting for item that was out of stock. The only problem I would raise is the short notice about delivery, I was called the day prior to delivery, that doesn't give you much time to arrange to be at home to receive the delivery. Like most people I work and need some notice to be able to arrange time off.

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